Warranty Policy
Elegear One Year Warranty
All of our products have a one year limited warranty when purchased directly from www.elegear.shop. For one year following the date of your purchase, if you experience any manufacturing defects, you will be covered under the warranty. We will offer a one-time replacement or repair of the original product in the specification purchased. This includes all components of the product. There is no fee or deductible required. The collection of the original product and delivery of the replacement will be completed by Elegear at no cost to the customer.
Photos and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.
1.This warranty does not cover defects or damage arising from improper use or maintenance, normal wear and tear, commercial use, accident or external causes. Unauthorized repair,modification or customization of your product voids this warranty. For warranty service on covered defects during the warranty period, Please contact us.
2. Prior to providing warranty service, the defective item’s order number, serial number and/or visible proof depicting the defect are required. Elegear warranty is non-transferable and covers only the original end-buyer.
3. Warranties on all replacements follow the same warranty time frame of the original defective item.
4. Warranties on products are void after having been fully refunded.
5. It may be necessary to return an item for quality inspection.
6. Shipping costs must be covered by buyer in the following situations:
● Warranty claims on items taken outside the original country of purchase
● Buyer’s accidental returns
● Returning items claimed to have defects but found by Elegear quality control to be in working condition
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
● Returning defective items in international shipping
● Returning products for any reason other than a proven defect
7. Not Covered Under Warranty:
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 30 days of purchase)
● Free products
● Repairs through 3rd parties
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: extreme temperatures, operating devices improperly)
● Purchases from unauthorized resellers
8. When returning items with a prepaid shipping label provided by Elegear, Elegear takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. Elegear does not provide refunds for items damaged in transit for non-quality related warranty claims.
9. If the item were purchased on Amazon, please process on Amazon. If the items were purchased on www.elegear.shop, please follow the steps below.
3 Easy Steps for Your Warranty!
1. Check to see if your item(s) qualifies and for which warranty it qualifies.
2. If you qualify, contact info@Elegear.shop and request for a Warranty. Elegear will review your request. You will receive a notice regarding the status of your request.
3. Ship the defective item(s) with the Warranty Claims Information to our facility. Return the package Once the product is received by Elegear, the product will be inspected (within 7-10 business days of receipt on average) to determine if it is covered under the limited warranty. If the product is determined to be covered under the Limited Warranty, Elegear, under its judgment and discretion, will refund or exchange the product.
DISCLAIMER: All products returned to Elegear will be subject to review for authentication. If any of the products are found to be counterfeit, it will be confiscated and turned over to Elegear's legal department for further actions. These counterfeit items will not be returned once in the possession of Elegear.
We are responsible for our product conditions and we want you to have a positive experience every time you shop with Elegear. Please let us know if you have received any defective items by contacting us at info@Elegear.shop.
Enjoy your shopping with Elegear!